The CORE online store does not manufacture, store, or inspect any of the items offered for sale through our services. Additionally, all products are unique and produced as a custom item. These items offered for sale are produced by independent vendors through print-on-demand (POD) vendors such as Printful and Printify. Any dispute relating to product quality will be facilitated in good faith as a professional courtesy, and is limited exclusively to the return and replacement policies of these third-party vendors.

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Even though returns and exchanges are not supported for simply a wrong size, color, or change of heart, a damaged product or manufacturing error can be replaced or refunded within 30 days of product delivery.

 

Contact us at Core.WestCoast.Florida@GMail.com or the Contact Us form in the menu within this 30-Day timeframe and include a clear photo showing the issue, and we will process the exchange or refund on your behalf.

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If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

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Please note that a faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash.

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Thank you for supporting our riding group!

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